Certificate Programs

CRT Customer Service Specialist Certificate



 1-800-563-1237

$6,000.00(USD)

Includes textbooks, materials, & fees Enroll Now Contact Us
  • Online 24/7
  • 18 Cr Hours
  • Enroll Mthly
  • 6 Months

CRT CUSTOMER SERVICE SPECIALIST CERTIFICATE:

This Customer Service Specialist Certificate program  is designed to gain knowledge in customer behavior, customer service databases, operations management, communications and marketing skills, customer service operations, customer relations Upon completion of this program, the student among other items would able to:

  • Define human relations, self-esteem, the importance of first impressions, and ethics related to the business world and social responsibility,
  • Discuss the techniques to communicate effectively both written and oral and outline critical problem-solving skills, proper telephone, and e-mail etiquette,
  • Explain how to get more leads, make more appointments, and close more sales by listening to customer’s wants and needs,
  • Describe the techniques used to create effective proposals and deliver better professional presentations to the customer.

EDUCATION & JOB EXPERIENCE:

  • Ability to use Microsoft Windows
  • Ability to work with a computer

 

ADMISSIONS

  • High School Diploma or GED or College Transcripts
  • Proof of US Residency requirements.
  • Complete the Quick Contact form and request for details

 

MATERIALS & EQUIPMENT

To make your online experience enjoyable and trouble-free, students are required to meet the following material and equipment requirements:

  • Own or have access to a computer or laptop with Windows 7 or better.
  • Computer or laptop (with wireless mouse) must be compatible with Microsoft Office software, if you are not sure, complete the Quick Contact form on the website.
  • Have access to High Speed Internet with Mozilla Firefox Browser.
  • Ensure that their computer or laptop is able to display Adobe PDF and Microsoft Word
  • Have an e-mail account which the student checks daily.
  • Install Microsoft Office 2010 or 2013 on their computer or laptop.

REQUIRED COURSES

  • BUS 106         Resume Writing & Career Development
  • BUS 109         Office Management        
  • BUS 113         Business Communication  
  • MKT 101        Principles of Marketing          
  • MKT 102        Practical Sales
  • MKT 201        Practical Customer Service    

DURATION

  • 450 Clock Hours 18 Semester Credit Hours
  • Full time students 6 months
  • Cost of Tuition including textbooks and materials $6,000.00
  • Grant and easy payment plan are available, please e-mail faid@joshuaci.com for details

 

MEDIAN ANNUAL SALARY AND HOURLY RATE*

  • Median Wages (2022) hourly: $18.16
  • Median Wages (2022) Annual: $37,780
  • Employment (2022): 2,982,900

*The Occupational Information Network (O*NET) Data 2022. ONET Online

EMPLOYMENT OPPORTUNITIES

Possible job titles for students who graduated from this program include but not limited to the following:

  • Customer Service Representative
  • Account Manager
  • Client Service Representative
  • Account Representative
  • Customer Service Specialist
  • Customer Service Agent
  • Member Services Representative
  • Hub Associate
  • Account Services Representative
  • Call Center Representative

POSSIBLE CERTIFICATIONS

Upon successful completion of the program, optional certification information includes the following:

  • ETAI Customer Service Specialist (CSS)
  • Certified Customer Service Specialist Certification fee $80

AWARD UPON COMPLETION

The student will receive a certificate with credit hour transcripts upon successful completion of the program.